Refund policy

Refund policy :

Refund Structure is as below :

Cancellation for Physical Classroom training Sessions.
Cancellation Terms	Refund Structure
10 days or more prior to training program	90% refund. (Bank transfer charges have to be borne by the participant)
7 days prior to training program	50% refund. (Bank transfer charges have to be borne by the participant)
5 days prior to training program	25% refund. (Bank transfer charges have to be borne by the participant)
Less than 5 days prior to training program	No Refund
Cancellation after receiving the training content to the registered email address	No Refund irrespective of the number of days

Cancellation for Virtual Instructor Led training Sessions
Cancellation Terms	Refund Structure
Within 1 Day enrolling	90% refund. (Bank transfer charges have to be borne by the participant)
7 days prior to training program	NO REFUND
Cancellation after receiving the Training content and other related material	NO REFUND and above timelines of cancellation days stand NULL and VOID in this condition
Participant not turning up on the scheduled training day and time for more than 3 hours	NO REFUND

• When a refund is issued to the participant / organization / client by TechNiyam LLP, the refund may take up to a maximum of 21 working days to be processed. Refunds will be processed using the same payment method that the original payment was made. Deposits and banking fees are non-refundable.
• TechNiyam LLP will not be liable for any fluctuation in exchange rates or bank charges for overseas refund transactions.Examination vouchers for any trainings purchased are non-refundable.
• In case any participant / client has outstanding payments, any refunds granted will be offset against any outstanding payments.

Refund Conditions:

• There shall be no refund for training sessions irrespective of quality, status of the exam and results, whatsoever.
• Individuals registering with discount offered by TechNiyam LLP are not entitled for any refund in any scenario.
• Refund decision is completely at the sole discretion of TechNiyam LLP.
• TechNiyam LLP team has a very highly skilled professionals who considers many parameters while preparing the training materials, slides, handouts etc and to make sure that they are updated regularly and relevant to the subjects and topics taught in the training sessions. Any kind of spell errors / typo mistakes / human errors of any sort shall not be eligible for any refund, whatsoever.
• The training session will be arranged (Online instructor led / Class Room) sessions based on the availability of the trainers. Any compulsion to learn from the trainer of the same region as the participant or having preference for the location of the trainer irrespective of gender, nationality, race and ethnicity shall not be entertained by TechNiyam LLP. Arranging a trainer shall be a sole discretion of TechNiyam LLP. A refund for non-fulfilment of the preferred conditions cannot be claimed. 
• We respect privacy regulations and hence during the Online Training session, the usage of camera feature during live session is an optional condition for both i.e., the trainer and the participant as per their comfort levels. Trainer and participants can opt to be on camera during the session as per their own will and wish and there shall be no compulsion to switch on the camera at the start or during the session.Training session may be recorded for quality and training purposes after obtaining consent from the participants. In case of group sessions; consent from 50% and above shall be considered as valid consent for recording sessions. The training session recordings shall be retained for a period of 7 days post which they shall be archived and deleted from the system permanently. TechNiyam LLP reserve the right to share the recording to the participants of the same batch. 
• In case of a quality issue with the trainer, training materials, delivery of the training, the participant shall be required to inform TechNiyam LLP in writing ( support@techniyam.com) during the first half of the Day 1 of the training session so that necessary evaluation and action can be taken. In case of single day course, the issues shall be informed in writing within the first 2 hours of the training session. Failure to inform within the said timeline shall revoke the request for refund. (This is only in case of not receiving the course materials from TechNiyam LLP. If there is a course material shared in advance, the refund request is not applicable.)
• There shall be no refund for Online/Classroom training courses irrespective of quality, the status of the exam results, training venue (Board Room) issues etc which are beyond TechNiyam LLP’s direct control. There shall be no refund for any ongoing training sessions where meeting invite or the course materials has been shared with the participant irrespective of the issue.

Re-scheduling courses or exams:

• TechNiyam LLP reserves the right to change any part of a published course, if this is caused by circumstances beyond our control. TechNiyam LLP reserves the right to cancel or reschedule any course and will advise the Client as soon as the change is known. TechNiyam LLP will use all available resources to the best of their effort and knowledge to avoid changes of this nature.  For any courses that are rescheduled due to unforeseen circumstances (such as trainer sickness/ low course attendance), every possible effort will be made by TechNiyam LLP to provide a replacement trainer or to reschedule the course.Contents of course timetables are intended for general guidance only and serve as an advisory purpose. Any typographical errors including pricing or omission in any website, sales literature, administrative documentation, course materials, or other documents are subject to change without any liability on the part of TechNiyam LLP.
• The course information, including the course, date, and venue, pre-coursework, maps and directions, will be advised upon the receipt of payment, in the form of joining instructions. TechNiyam LLP reserves the right to change the venue, for circumstances that are beyond our control, and will advise the participants / client as soon as the change is known. TechNiyam LLP cannot be held liable for out of pocket expenses due to cancellations or alterations to the course venue, that are out of our control.

• Course Materials for Online Instructor Led Training / Classroom Training:

If for any reason (including but not limited to transit delays beyond the control of TechNiyam LLP) courseware does not arrive on time for the course we will commit to replacing it at the earliest opportunity and make best endeavors to make temporary materials accessible, as required, to continue the learning program. Refunds will not be granted for transit-related delays beyond the control of TechNiyam LLP.

Course Suitability:

• The participant / client / customer, accepts that it is their responsibility that the course booked is suitable for the requirements and abilities of the participant attending the training session. TechNiyam LLP’s employees may recommend courses or learning solutions, however, the assessment and the final decision concerning the suitability of the course is the participant’s / client’s / customer’s responsibility. In cases where we have made recommendations, we do so in good faith and will not be willfully misleading.
• All classroom and online instructor led training courses are delivered only in English by default, unless specified otherwise and all participants must be sufficiently proficient in the English language prior to attending the course.

Admission:

TechNiyam LLP reserves the right to refuse admission to any person whom it considers in its absolute discretion to be unsuitable for the training program.

• Booking on behalf of the Client/Customer:

In all cases the organization / person booking the training on behalf of a participant must bring these terms and conditions to the attention of participant / participants attending the event. It is the booking person’s responsibility to ensure that the training participants receive all the relevant information including the joining instructions, course and venue updates and that they meet the eligibility and published prerequisite requirements.

• Onsite Training on a Client Specified Site:

It is the Client’s responsibility to provide all facilities, equipment, and setup required for the trainer to deliver the training. TechNiyam LLP reserves the right to cancel or discontinue the course if, in the Trainer’s opinion, the venue, equipment, or conditions are unsuitable.

• Onsite and Trainer Expenses:

Trainer expenses for private, onsite, or class room sessions will be charged as agreed at the time of the course booking.

• Online Instructor Led Learning:
  1. Course enrolment, fees, and log-in credentials are strictly non-transferable, non-cancellable, and non-refundable. Fair Usage Policy and Intellectual Property Rights apply to the access of study materials and prohibition of material dissemination.
  2. If it is identified during the online instructor led training session that the user is misusing the login credentials and has more than one participant in the training session, the participant / organization / client / customer has to face the legal action as per the law.
  3. TechNiyam LLP reserve the right to restrict access based on operational requirements including bandwidth consumption to ensure fair access to all learners. 
  4. Whilst TechNiyam LLP endeavors to ensure that the information on the online platform is correct, we do not warrant the accuracy and completeness of the materials on the site and we make changes to the online content from time to time, without notice. TechNiyam LLP reserves the right to change or alter course content from that which is published in order to maintain the high quality of the learning.

Copyrights:

All intellectual property rights for all course materials shall remain the property of TechNiyam LLP. The Client agrees not to reproduce, disseminate, sell, hire, lend, or copy the course materials or use them except for the purpose of personal reference. TechNiyam LLP warrants that it will not knowingly include any copyright material in its course materials without license, consent, or attribution.

• Intellectual Property:
  • TechNiyam LLP is a registered trademark.
  • The website, including content, design, organization, layout, and software code are subject to copyright and intellectual property rights that are owned by TechNiyam LLP.
  • The re-use of illustrations, photographs, diagrams, or videos featured in TechNiyam LLP’s website, without attribution, is prohibited under all circumstances. The deletion or alteration of proprietary rights, including copyright and trademarks, is prohibited under all circumstances.
  • All products and services of TechNiyam LLP without limitation are protected by international copyrights, trademarks, and are subject to intellectual property rights. Therefore all intellectual property belongs to TechNiyam LLP, its related companies, its affiliates, or suppliers.
  • The use of TechNiyam LLP’s name or logo is prohibited under all circumstances, unless prior written consent is obtained from the organization.
  • TechNiyam LLP does not accept responsibility for intellectual property used during any training provided that does not show an affiliation to TechNiyam LLP. Any intellectual property used in a training course, including the course itself, is protected by limitations laid out in international copyright law, and is subject to intellectual property rights.
  • If TechNiyam LLP is making a turnkey / customized course, we require a predefined specification to adhere to. In the absence of such predefined specifications, we will adhere to our own guidelines of what we view as “fit for purpose”. If no specification was provided, TechNiyam LLP shall not be held responsible for any losses incurred as a consequence of the provided service.
  • You may not copy, sell, reproduce, distribute, download, modify, display or prepare derivative works based on, repost, transmit, or otherwise use any of the intellectual property of TechNiyam LLP’s website or course materials. The information on this site is provided “as is” and without any warranties.
  • TechNiyam LLP does not accept responsibility of content of any third party sites that may be referenced by TechNiyam LLP. The following activities are strictly prohibited: use of robots, material dissemination, other automatic device or manual process to monitor or copy the site of any of its content or the replication of this site to any server.

Warranty & Liability:

• TechNiyam LLP’s liability for loss and damage shall be limited to a claim for damages. The maximum aggregate liability will be the charges for the course out of which the loss or damage has arisen. TechNiyam LLP will not accept liability for personal injury that incurs during our training courses caused by the negligence of any third party. TechNiyam LLP will not be liable for indirect, special, or consequential loss (including loss of anticipated profit or data), howsoever arising, even if it has been advised of such potential loss.
• TechNiyam LLP will not be responsible for any damage resulting from any computer viruses arising from software installed on a participant/customer computer system.
• TechNiyam LLP is not responsible for any damages( Physical / Virtual / Personal / Professional / Organizational) caused to the participant / Client / Organization / Customer if they indulge in direct transactions or communications with the trainer without involving TechNiyam LLP.

Deviation:

No deviation from these terms and conditions will be allowed without the express written permission from a decision maker of TechNiyam LLP. No communication either verbal or printed on our websites will override these Terms and Conditions. If, in any case, any of these conditions shall be held to be invalid or shall not apply, the contract and the other conditions shall remain in force and effect. These Terms and Conditions override all terms raised on a PO by a client.

Force Majeure:

• TechNiyam LLP shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control, including acts of God (including but not limited to, fire, flood, earthquake, storm, snow, hurricane, or other natural disaster), sickness, war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalization, government sanction, blockage, embargo, labor dispute, strike, lockout, or interruption or failure of electricity or telephone service.
• Clients must ensure that they can attend the training courses which they are scheduled to attend. TechNiyam LLP will not be held liable, financially or actually, for their non-attendance, whatsoever the reason may be.